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Tourism Solutions

 

Consolidate user data of tourism enterprises across online, offline and channel business system, apply SCRM membership marketing system for centralized management, timely understand and respond to user needs, effectively segment user groups for personalized marketing, and improve user satisfaction and loyalty.

Industry Status Quo and Pain Points

Many tourism and hotel groups have formed a network and large-scale development pattern. A complete set of SCRM membership marketing system centralizes data management, integrates online and offline services, understands customer needs in time and improves customer response speed, in order to carry out rapid and personalized marketing, customer care services, improve customer satisfaction and loyalty, and obtain competitive advantages and performance growth.

  • Low level of digitization in the industry as a whole
  • Decentralization of user data and difficulty in integrating data sources
  • Customers 'higher demand and expectations for the project
  • Turnover ratio of tourism users is high, lack of follow-up maintenance and management

Tourism Solutions

II.Dig wechat features and further membership operation

I.Integrate customers from the front end and create a centralized membership pool

III.Tailor-make development solution according to actual business scenario requirements of tourism

I.Integrate customers from the front end and create a centralized membership pool

Set up a membership center at the PC end and wechat end synchronously to ensure basic membership management Flexible membership benefit mall system to attract users to register and maintain active membership status

II.Dig into wechat features and further membership operation

Set different labels for users via wechat portal
Wechat authority differentiation for ordinary users and employees
QR code creation and scenario-based applications
Interactive association between subscription account and service account

III.Tailor-make development solution according to actual business scenario requirements of tourism

Grant personalized authority to corporate stores to standardize internal management Store QR code posters to motivate employees and users to attract new customers Scan store QR code to follow customer service for personalized service